| Source | Azure Portal | ||
| Display name | Microsoft Managed Control 1378 - Incident Response Plan | ||
| Id | 97fceb70-6983-42d0-9331-18ad8253184d | ||
| Version | 1.0.0 Details on versioning |
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| Category | Regulatory Compliance Microsoft Learn |
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| Description | Microsoft implements this Incident Response control | ||
| Additional metadata |
Name/Id: ACF1378 / Microsoft Managed Control 1378 Category: Incident Response Title: Incident Response Plan - Develop Plan Ownership: Customer, Microsoft Description: The organization: Develops an incident response plan that: Provides the organization with a roadmap for implementing its incident response capability; Describes the structure and organization of the incident response capability; Provides a high-level approach for how the incident response capability fits into the overall organization; Meets the unique requirements of the organization, which relate to mission, size, structure, and functions; Defines reportable incidents; Provides metrics for measuring the incident response capability within the organization; Defines the resources and management support needed to effectively maintain and mature an incident response capability; and Is reviewed and approved by Microsoft Azure ISSO; Requirements: Azure has developed and implemented the Incident Management SOP. The Incident Management SOP provides Azure a roadmap for implementing its incident management capability. The purpose of the SOP is to provide guidance concerning the responsibilities of involved parties during any incident that affects the confidentiality, integrity, or availability of Azure. The SOP provides a high-level approach for how the incident management capability fits into the overall organization and describes the structure and organization of the incident management capabilities, including: * Describing the end-to-end process of security incident management, and how it is executed across the various functional groups within Microsoft. * Defining a methodical approach that may be applied to resolve security incidents and escalate incidents to the proper internal authorities. The Incident Management SOP explains the different phases of the incident management lifecycle. Details for each of the phases are explained in the plan. The SOP also identifies the internal partners, cross-team contacts, roles and responsibilities, and lists the individuals and management support needed to effectively maintain and mature the incident management capability. The SOP provides guidance for classifying the incidents and assigning severity. It also provides the characteristics that could be associated with incidents to help categorize the incidents. Security incidents are tracked in a ticketing system where they are categorized and assigned a severity rating. Security incidents include, but are not limited to: e-mail viruses, rootkits, worms, denial of service attacks, unauthorized access, inappropriate use of network resources, any other type of unauthorized, unacceptable, unlawful activity involving Azure computer networks or data processing equipment, and compromise, disclosure, or use of information that occurs outside its intended purpose. There are five phases in the Azure incident management lifecycle: detect, assess, diagnose, stabilize and recover, and close. The SOP meets the unique requirements of the organization, which relate to mission, size, structure, and functions. The Microsoft Security Response Center (MSRC) is responsible for reporting on its efforts with Azure as a Quality of Service (QoS) Metric. Metrics are defined as the following: * Total Number of Incidents: The Security Response Team reports the total number of incidents experienced by online services and can report incidents with respect to incident category, property affected, and other dimensions. * Time to Detect (TTD): The time between when an incident began and when it was identified by the finder. This metric can only be determined after an investigation has been conducted by the Security Response Team. * Time to Engage (TTE): The time between when an incident is reported to Security Response Team and Security Response Team takes action. * Time to Mitigate (TTM): The time between when an incident is reported to Security Response Team and the incident is mitigated and/or resolved. A formal Incident Report is produced by the service teams and augmented with the Azure Security Response Team’s additions. These reports, which include lessons learned, are created for all events with a Severity 1 rating. For incidents of lesser severity, if there are significant lessons learned that have general applicability across the Azure environment, an incident report is created. The incident reports are maintained by Azure Security incident management or by the impacted service team and are provided to the relevant stakeholders for review. |
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| Mode | Indexed | ||
| Type | Static | ||
| Preview | False | ||
| Deprecated | False | ||
| Effect | Fixed audit |
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| RBAC role(s) | none | ||
| Rule aliases | none | ||
| Rule resource types | IF (2) Microsoft.Resources/subscriptions Microsoft.Resources/subscriptions/resourceGroups |
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| Compliance | Not a Compliance control | ||
| Initiatives usage | none | ||
| History | none | ||
| JSON compare | n/a | ||
| JSON |
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