last sync: 2023-Jan-27 18:40:07 UTC

Azure Policy definition

Respond to complaints, concerns, or questions timely

Name Respond to complaints, concerns, or questions timely
Azure Portal
Id 6ab47bbf-867e-9113-7998-89b58f77326a
Version 1.1.0
details on versioning
Category Regulatory Compliance
Microsoft docs
Description CMA_C1853 - Respond to complaints, concerns, or questions timely
Mode All
Type BuiltIn
Preview FALSE
Deprecated FALSE
Effect Default
Manual
Allowed
Manual, Disabled
RBAC
Role(s)
none
Rule
Aliases
Rule
ResourceTypes
IF (1)
Microsoft.Resources/subscriptions
Compliance The following 1 compliance controls are associated with this Policy definition 'Respond to complaints, concerns, or questions timely' (6ab47bbf-867e-9113-7998-89b58f77326a)
Control Domain Control Name MetadataId Category Title Owner Requirements Description Info Policy#
SOC_2 P8.1 SOC_2_P8.1 SOC 2 Type 2 P8.1 Additional Criteria For Privacy Privacy complaint management and compliance management Shared The customer is responsible for implementing this recommendation. • Communicates to Data Subjects — Data subjects are informed about how to contact the entity with inquiries, complaints, and disputes. • Addresses Inquiries, Complaints, and Disputes — A process is in place to address inquiries, complaints, and disputes. • Documents and Communicates Dispute Resolution and Recourse — Each complaint is addressed and the resolution is documented and communicated to the individual. • Documents and Reports Compliance Review Results — Compliance with objectives related to privacy are reviewed and documented and the results of such reviews are reported to management. If problems are identified, remediation plans are developed and implemented. • Documents and Reports Instances of Noncompliance — Instances of noncompliance with objectives related to privacy are documented and reported and, if needed, corrective and disciplinary measures are taken on a timely basis. • Performs Ongoing Monitoring — Ongoing procedures are performed for monitoring the effectiveness of controls over personal information and for taking timely corrective actions when necessary. 5
History
Date/Time (UTC ymd) (i) Change type Change detail
2022-09-27 16:35:32 change Minor (1.0.0 > 1.1.0)
2022-09-13 16:35:29 add 6ab47bbf-867e-9113-7998-89b58f77326a
Initiatives
usage
Initiative DisplayName Initiative Id Initiative Category State Type
SOC 2 Type 2 4054785f-702b-4a98-9215-009cbd58b141 Regulatory Compliance GA BuiltIn
JSON
changes

JSON